Shipping & Returns

 

MJFootwear – Shipping Policy

We offer same-day shipping service for any order that you place by 3:00 pm EST, with free shipping on selected items, a 60-day return policy, and free returns. And during the holiday season, from November 15th to December 25th, we offer 90 days on all returns.

Shipping

MJFootwear.com offers a reasonable shipping option where customers have smooth transactions and receive their orders in a secure, fast, and affordable way.

  1. Where do we ship from?


We ship out of our own warehouse located in College Point, New York.

 

  1. How soon do you ship my order?


All orders placed before 3 pm EST get shipped on the same day, and orders placed after that time will be shipped the next business day. Once shipped, you will receive an email with the tracking number. Note that we do not ship on the weekends.

 

  1. How long it takes to receive my order?


Orders placed with standard shipping within the US normally take 4 to 10 business days to arrive. US territories and APO /FPO take 6 to 10 business days to arrive. On the other hand, shipping to Canada will take up to 10 business days.

 

  1. Do you offer free shipping?


We offer free standard shipping on all orders over $100.00 within the 48 contiguous states. We do not offer free shipping to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, or APO/FPO.

Orders under $100.00 have a low shipping rate of $11.99 for ground shipping.

  1. Do I have to pay taxes when I place an order with MJFootwear.com?


Since we ship out of New York, we follow the rules and regulations of the New York City and state when it comes to collecting sales tax. Sales tax will be applied to orders shipped to New York City and state addresses only on clothing and footwear that cost $110.00 and above. If the sale price is under $110.00, no sales tax will be collected. NYC Sales tax will be applied to the purchase of all accessories, regardless of the price.

 

  1. Do you ship internationally?


We only ship within the United States territories, Military APO/FPO addresses, and Canada.

 

  1. Do you ship orders with PO Box shipping addresses?

We do not ship to PO Box shipping addresses.

Orders with Alaska, Hawaii, Puerto Rico & US Virgin Islands shipping addresses

6-10 business days: $19.95 flat-rate

Each additional item: $9.95

Orders with APO/FPO shipping addresses


We ship by Standard USPS with a flat shipping rate of $19.95. Shipments take 6-10 business days to arrive

 

Shipping to Canada

We ship to Canada via USPS International Priority Mail

The shipping cost is $34.99.

We are not responsible for customs, duties, or tariffs.

  1. Does MJFootwear.com accept back orders?


We do not accept backorders. If, for any reason, the item you have purchased is out of stock, we will contact you immediately to notify you and ask you if you need to replace the item with something else or if we should cancel the order and refund your account.

 

  1. What if my order is lost in the mail?


If you track your order and it shows that it has been delivered to the address provided, please make your best attempts to locate it. If you cannot locate your order, please call us to open a claim to investigate the issue with the carrier. We will make sure all reasonable attempts have been made to locate the order.

 

  1. Can I expedite my order or package?


If you’d like your order to be expedited, it must be placed before 1 pm EST.We offer the following shipping options for orders that need to be expedited:

 

1-3 business days: USPS Priority Mail services $13.95

2 Day Air: $39.95

  1. How do I track my order?


After an order is placed, it is packed, and a shipping label and tracking number are generated. We will send you an email with your tracking number, which will allow you to track your order with the corresponding shipper.

 

You can also go to MJFootwear.com, click “Track My Order,” enter your tracking number or order number, and navigate to the shipper’s website to know the status of your shipment.

Cancellation

  1. How can I cancel my order?


You can cancel your order directly from your account, or you can also contact Customer Service at 718-445-2444 to cancel your order. In order to provide the best service, we ship the orders quickly. If the order is already shipped, but you want it canceled, we will have to wait until the order is sent back to us, received, and processed in our warehouse before a refund can be issued.

 

  1. I ordered the wrong item. Can I change it without canceling the order?


Yes. Please contact Customer Service at 718-445-2444 as soon as possible before the item is already shipped out to you. If the order is already shipped, we will not be able to make any changes until it is sent back to us. Once we receive the item, we will credit your account, and you can re-purchase the item(s). Note that shipping costs are non-refundable.

  1. What should I do if the address provided for my order needs correction?


Contact our Customer Service team right away to correct the address. If the order has not shipped, we can enter the correction and re-route it. However, we might not be able to do anything about it if the order is already shipped.

 

  1. Can I pick up my item from the MJFootwear store?

Yes, you can pick up any item you have purchased from our Queens location during our business hours from 10:00 am to 7:00 pm EST.

Returns

If, for any reason, you are not 100% satisfied with your purchase,we gladly accept returns within 60 days from the date of the purchase. Note that during the holiday season, from November 15th to December 25th, we will accept returns for 90 days.

To be eligible for a return, your item must be unused, unworn, unscratched, undamaged, and in the same condition that you received it. It must also be in the original box or bag, with all of the brand tags. Returned merchandise that does not satisfy these requirements will not be eligible for a refund. The original shoe box needs to be placed in a separate box in order for the return to be accepted. Please do not use the shoe box as a shipping box; write on the shoebox or tape it closed. Footwear returns will not be accepted unless both the shoes and the shoebox are undamaged. 

  1. How can I get a shipping label for return?


The customer is responsible for acquiring shipping return labels from the carrier. Unfortunately, we do not offer return shipping labels unless an error was made by MJFootwear.com.

  1. Can I refund an item that was on a final sale?

Sorry, unfortunately, marked down items are not refundable, and all sale on those items are final, and no return is acceptable once it leaves our warehouse facility.

 

  1. How does the return process work?

 

Please do not send your order back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and about whether we can process your return or not. You can expect to receive this email within 3 days of receiving your return.

If the return is approved, your refund will be processed and automatically applied to your credit card or original method of payment. We will process your return within 3 days of approval. Once processed, returns can take from 2 to 10 business days to appear in your account or on your credit card statement, depending on your credit card company or payment provider. A restocking fee of $7.95 will also be applied to the account.

You may use any shipper you like to return your order, but we recommend purchasing insurance and tracking. This is because MJFootwear.com cannot be held responsible for lost return shipments.

 

Refunds are not granted for:

  • Any item that is used, damaged, worn, scuffed, without brand tags or not in its original packaging, or not in its original condition.
  • Any item that is returned more than 60 days after the delivery date.
  • Any item that is marked as ‘final sale.’

 

  1. Will I be refunded for shipping charges?


Unfortunately, we do not refund shipping fees.

 

  1. How do I exchange an item that I purchased?

 

The most efficient way to exchange an item is to cancel the initial order, return the item to us and place a new order. Contact Customer Service if you have any questions or queries regarding exchanges.

  1. Can I return a gift that someone purchased for me?


To ensure the smooth and hassle-free return of a gift, please call Customer Service at 718-445-2444 or email us at support@mjfootwear.com . In order to return, you will be asked a series of questions about the order, such as the first and last name and email address of the person who placed the order, and/or the order number.

Once we receive the gift item back, we will issue a refund back to the purchaser’s original method of payment.

  1. What if I receive the wrong item?


If you receive your order and the wrong style, color, or size was sent to you, we will gladly issue a return label to take it back immediately for exchange or a full refund.

 

 

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