General Questions

We can’t do anything about the prices listed; our prices are reasonable for the brands and the quality of the shoes and boots that we carry.

MJFootwear.com does not adjust price to match with other sellers, what ever the price marked will be the final price.

Yes, we do match the price if an item went on sale within 12 days time frame of the date you have purchased the item, if you contact our customer service we will credit you back the difference to you original method of payment.

We do not take orders over the phone

We do not accept Checks or Money Orders payments.

We accepts all major credit cards such as Visa, Master Card, Discover, American Express, Discover, and also we accept Paypal payments. We do not accept Check payment.

Yes, item purchased can be picked up from our Queens location during our business hours 10:00 am to 7:00 pm (Eastern time)

Please call our customer service team or email us to help you get your size sometimes it’s sold out, but we can get it for you by ordering it from our supplier if they have it in stock usually it’s shipped within 2-3 days.

If you don’t see the brand that you’re looking for on our site that means we do not carry it.

We recommend that you measure your foot to find out the right size for you and please pay attention to the width; some people do wear wide width sizes.

Keeping the shoes clean require some treatment, it depends on the material of the shoe, genuine leather for example can be polished by shoe polisher, and if it’s suede you can get the suede cleaner and apply it to it.

Yes, 100 % it’s authentic, we are authorized dealer for the brands that we have on our site, and we stand behind the authenticity of out products.

Yes, all of our products are new in the box, we do not sell used or defected shoes.

If you make your payment using paypal, please know that you can not change the shipping address for an order, orders can only be shipped to address you provided as ship to address to paypal, please make sure you update your shipping address with paypal before making the purchase to ensure delivering to the right address, if we try to stop the shipment before it’s delivered by UPS and to direct it to the right address UPS charges a fee of $15.00, if package is delivered, there’s nothing we can do about it at that.

If you create an account on MJFootwear.com you’ll have access to information like:

-Account info

-Order history

-Your process returns

-Your wish list

-Coupon codes and gift certificates

-Email Subscriptions

Shopping Experience

We keep stock of all merchandise listed on our site in our warehouse so we guarantee that if you purchase anything that it’ll be shipped to you, unless an unexpected mistake happens which do happens sometimes, we usually contact our buyer right away if anything of that nature happens.

We strive hard to make your shopping experience on our site is safe; we have secured our site connections by using SSL encryption to keep all transactions between your browser and our site confidential and safe. Also, You can read our privacy policy. 

We have a shipping policy that is fair enough for the buyer on our site first it starts by the same day shipping service for any order placed by 17:00 EST (GTM+5) with free shipping on selected items and a 90 days return policy, please read our Shipping and return policy.

You can contact our customer service at 718-445-2444 to cancel the order, in order to provide the best customer service we do ship our orders fast, however if the order is already shipped we will not guarantee stop shipment can be done and we may not be able to cancel the order until we get the item back to us before any refund can be processed.

Yes you can, please contact customer service at 718-445-2444 as soon as possible before the item is already shipped out to you, if order is already shipped we will not be able to make any changes till it’s sent back to us.

Contact our customer service team right away to correct the address, however we might not be able to do anything about it if the order is already shipped.

Since we ship out of New York, we follow rules and regulations of the New York city and state when it comes to collecting sales tax, sales tax will be applied to orders shipped to New York city and state addresses only on clothing and footwear that cost $110.00 and up if the sale price is under $110.00 no sales tax will be collected, when it comes to accessories sales tax will be collected no matter what the price is, this is only for New York residents.

We do not back orders, if for any reason the item purchased is out of stock, we’ll contact you immediately to notify you and ask you if you need to replace it for something else or should we cancel the order and do a refund in your account.

Shipping and delivery

Since we carry 100 stock of our listed products, we ship out of our own warehouse located in College Point, New York.

All orders purchased before 17:00 EST (GTM+5) gets shipped in the same day that ordered and orders purchased after that time will be shipped the next day, once shipped you will receive an email with the tracking number not ship on the weekends due to postal closure.

It takes up to 4 to 6 business days in standard shipping services to receive you order when shipped within the united states. US territories and APO /FPO might take little longer, shipping to Canada will take up to 10 business days .

We offer Free standard shipping on all orders over $100.00 within the United States, not including Alaska, Hawaii and Puerto Rico.

Orders under $100.00 will be treated with a low rate of $5.99 ground shipping rate.

3-6 business days free standard shipping for orders over $100.00

1-3 business days USPS Priority Mail expedited shipping cost $13.99

UPS next day air shipping cost $29.99

1-3 days USPS priority mail for free if order is over $60.00 and $5.99 shipping cost for orders under $60.00

1-3 days USPS priority mail for orders over $100.00 shipping cost will be $19.95 and $12.99 shipping cost for orders under $100.00

We ship by standard USPS with a flat rate of $7.99 shipping cost.

We ship to Canada via USPS international priority mail services shipping cost is $34.99

We are not responsible for custom duty or any additional charges might occur by the authorities in that country.

If you track your order and it shows that it’s been delivered to the address provided, sometimes the driver leaves the package in front of the door, please make sure it’s not outside or maybe if you ask a neighbor maybe they picked it up, if not call us to open a claim to investigate the issue with the delivering carrier trying to locate the package, within 7 days if we don’t find it we’ll refund your account.

We only ship within the united states, territories and Military APO/FPO addresses and Canada, we don’t ship to any other country.

If you’d like your order to be expedited orders must be placed before 3:00 Eastern Standard time, we do offer this shipping options for orders that needs to be expedited:

 

1-3 Business day USPS Priority mail services $13.95

2 days $29.95

Returns & Exchanges

An RMA # is required for to insure the proper return transactions, please fill up the return form to receive RMA # with instructions on how and where to mail the item back to us

Sorry, unfortunately marked down items are not refundable, and all sale on those items are final and no return is acceptable once it leaves our warehouse facility.

Once we receive the item purchased back at our warehouse we will instantly refund your account, however sometimes it takes couple of days for the refunded amount to show on your credit card statement.

For returning an item that you got as a gift is easy and smooth transaction, call our customer services at 718-445-2444 or email our us at info@mjfootwear.com for return instructions you’ll be asked some information about the order such as first and last name of the person who placed the order and email address, or the order number if you have it in order to pull out the order information.

Once we receive the gift item back we’ll issue a refund back to the purchaser’s method of payment, we will not issue a store credit for a gift item. however, we gladly can exchange for another item.

If you receive you order and you open it you find the wrong style or color or size mistakenly sent to you, we’ll issue a return label to take it back immediately for exchange or a full refund.

After an order is placed, your order gets packed and as soon as a shipping label gets printed and a tracking number is issued for your package. We’ll send you and Email with tracking number link clicking on that link will lead you to a UPS, USPS, or FedEx site it depends on wish carrier carrying your package where you can know where about your package is and when to expect it to be delivered to you.

 

Also you can log in to your MJFootwear.com account and by looking into your order history you should see the tracking number appearing there as well, clicking on it will take you to the carrier page to see the status of your shipment.

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