We offer same day shipping service for any order placed by 17:00 (GMT-5) EST, with free shipping on selected items, a 90 days return policy and free return.
MJFootwear.com offers a reasonable shipping option that makes the buyer have smooth transactions and get their order in a secure, fast and affordable cost.
Where do we ship from?
We ship out of our own warehouse located in College Point, New York.
Can I pick up my item from the MJFootwear store?
Yes, item purchased can be picked up from our Queens location during our business hours 10:00 to 19:00 (GTM -5) EST.
How soon do you ship my purchased item?
All orders purchased before 17:00 (GMT-5) EST gets shipped in the same day that ordered and orders purchased after that time will be shipped the next business day, once shipped you will receive an email with the tracking number. We do not ship on the weekends due to postal closure.
How long it takes to receive my order?
It takes up to 4 to 6 business days in standard shipping services to receive you order when shipped within the United States. US territories and APO /FPO might take little longer, shipping to Canada will take up to 10 business days .
Do you offer free shipping?
We offer free standard shipping on all orders over $100.00 within the United States, not including Alaska, Hawaii and Puerto Rico.
Orders under $100.00 will be treated with a low rate of $5.99 ground shipping rate.
Do I have to pay taxes when I place order with MJFootwear.com
Since we ship out of New York, we follow rules and regulations of the New York city and state when it comes to collecting sales tax, sales tax will be applied to orders shipped to New York city and state addresses only on clothing and footwear that cost $110.00 and up if the sale price is under $110.00 no sales tax will be collected, when it comes to accessories sales tax will be collected no matter what the price is, this is only for New York residents.
Do you ship international?
We only ship within the United States territories and Military APO/FPO addresses and Canada, we don’t ship to any other country.
Orders with west coast shipping addresses
3-6 business days free standard shipping for orders over $100.00
1-3 business days USPS Priority Mail expedited shipping cost $13.99
UPS next day air shipping cost $29.99
Orders with PO Box shipping addresses
1-3 days USPS priority mail for free if order is over $10.00 and $5.99 shipping cost for orders under $60.00
Orders with Alaska and Hawaii and Puerto Rico shipping addresses
1-3 days USPS priority mail for orders over $60.00 shipping cost will be $19.95 and $12.99 shipping cost for orders under $100.00
Orders with APO/AA/AE/AP shipping addresses
We ship by standard USPS with a flat rate of $7.99 shipping cost.
Shipping to Canada
We ship to Canada via USPS international priority mail services shipping cost is $34.99
We are not responsible for custom duty or any additional charges might occur by the authorities in that country.
Does MJFootwear.com back orders?
We do not back orders, if for any reason the item purchased is out of stock, we’ll contact you immediately to notify you and ask you if you need to replace it for something else or should we cancel the order and do a refund in your account.
What if my package got lost in the mail?
If you track your order and it shows that it’s been delivered to the address provided, sometimes the driver leaves the package in front of the door, please make sure it’s not outside or maybe if you ask a neighbor maybe they picked it up, if not call us to open a claim to investigate the issue with the delivering carrier trying to locate the package, within 7 days if we don’t find it we’ll refund your account.
Can I expedite my order / package?
If you’d like your order to be expedited orders must be placed before 13:00 (GMT-5) EST, we do offer this shipping options for orders that needs to be expedited:
1-3 Business day USPS Priority mail services $13.95
2 days $29.95
Track my order
After an order is placed, your order gets packed and as soon as a shipping label gets printed and a tracking number is issued for your package. We’ll send you and Email with tracking number link clicking on that link will lead you to a UPS, USPS site it depends on wish carrier carrying your package where you can know where about your package is and when to expect it to be delivered to you.
Also you can log in to your MJFootwear.com account and by looking into your order history you should see the tracking number appearing there as well, clicking on it will take you to the carrier page to see the status of your shipment.
How can I cancel my order?
You can cancel your order directly from your account, also you can contact our customer service at 718-445-2444 to cancel your order, in order to provide the best customer service we do ship our orders fast, however if the order is already shipped we will not guarantee stop shipment can be done and we may not be able to cancel the order until we get the item back to us, before any refund can be processed.
Ordered the wrong item, can I change it without canceling the order?
Yes you can, please contact customer service at 718-445-2444 as soon as possible before the item is already shipped out to you, if order is already shipped we will not be able to make any changes till it’s sent back to us.
What should I do if the address provided for my order needs correction?
Contact our customer service team right away to correct the address, however we might not be able to do anything about it if the order is already shipped.